AFES Bulgaria – Your Claims Handling Partner

Through international experience and local presence, AFES Bulgaria provides professional and efficient claims handling:

- As a correspondent or representative for Bulgaria
- As coordination center for domestic claims

- As representative for Cargo and Carrier’s liability claims
- MTPL Recoveries for third parties

Our Services

AFES Bulgaria offers a comprehensive portfolio of claims handling and consultancy services — covering the full spectrum of transport, cargo, liability, and recovery needs.

Motor Third Party Liability claims

Handling of international motor third party liability claims, vehicle inspections, damage assessments and repair coordination.

Cargo Claims

We provide professional management of cargo claims for domestic and international transport, regardless of the transport type or cargo type.

Carrier’s Liability claims

Assessment of liability, legal basis of the claim, quantum, and recourse grounds to the carrier. We can protect the interests of carriers or the carrier’s liability insurance companies.

MTPL Recovery claims

Recoveries from MTPL representing the interests of the TP covering the costs for the repair depending on the legislation of the country where the accident occurred

Fast Local Response

Rapid on-the-ground action in Bulgaria within 24 hours – ensuring no claim falls through the cracks.

Complex Transport Expertise

Claims arising from transport-related losses under Cargo or Carrier’s Liability policies, representing and protecting the interests of Insurers, cargo owners, or transport companies.

Clear Communication

Transparent correspondence between insurers, carriers, surveyors, and claimants – keeping all parties aligned throughout the process.

Cost Reduction

Efficient claims management combined with active recovery and recourse handling minimizes total claims costs for insurance companies and protects your bottom line.

Recovery & Claim Assistance

We actively pursue recovery claims and, within our claim assistance services, always strive to achieve the best possible outcome for our clients.

Surveys

MTPL: No matter where the survey is required, we provide survey services internationally and are able to offer long-distance surveys with high-quality reports and calculations.
Cargo and Carrier’s Liability: Over the years, we have built relationships with reliable survey companies. No matter where in the world damage to cargo occurs, we can arrange for a survey to be conducted by the nearest leading and proven survey company.

Offer for Preliminary Settlement for direct clients – We provide preliminary settlement offers based on a professional assessment of the claim, always aiming for an efficient and fair resolution in the best interest of our clients

Offer for Preliminary Settlement

We provide preliminary settlement offers based on a professional assessment of the claim, always aiming for an efficient and fair resolution in the best interest of our clients. We propose to pay some recovery MTPL claims faster and before the amount to be received by us. It depends on the concrete claim and the contractual terms but this way we support our clients who face difficulties.

Why AFES?

With over 50 years of experience in international claims handling, AFES combines deep local market knowledge with a strong,
proven European network. Our clients consistently benefit from faster settlements, reduced claims costs, and a single point of
contact who understands both the local regulatory environment and international best practices.

Whether you are an insurer seeking a reliable local partner, a freight forwarder managing a complex cargo dispute, or a corporate risk manager dealing with cross-border transport losses — AFES Bulgaria is ready to assist. Our team in Sofia provides fast, professional, and fully coordinated claims handling backed by the strength of the international AFES network.

E-Mail: office.BG@afes-iis.com

Phone: +359 89999 2886

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